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    Privacy Policy

    Last Updated: December 1, 2025

    Agent Nucleus (“we,” “us,” “our”) operates https://www.agentnucleus.com (the “Site”), a hub providing tools, resources, training, and support for insurance agents and advisors. Agent Nucleus is powered by Madivio. We are committed to protecting your privacy and complying with applicable U.S. data privacy laws, including the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) when required.

    1. Information We Collect

    Voluntary Information You Provide

    We may collect information you choose to provide, including:

    • Name, email address, phone number, and company information

    • Professional details (e.g., agency, role, licensing information)

    • Information submitted through contact forms, account creation, event registrations, downloads, or other interactions with the Site

    Automatically Collected Information

    We may automatically collect:

    • IP address, browser type, operating system, device type

    • Referring/exit pages, pages viewed, time spent on the Site

    • Interaction data (clicks, scrolls, navigation patterns)

    • Cookies and tracking technologies (see Section 3)

    Aggregated / Anonymous Data

    We may gather aggregated or anonymized data for analytics, product improvement, and performance measurement. Aggregated data does not identify individuals.

    2. How We Use Your Information

    We use collected data to:

    • Respond to inquiries, support requests, and form submissions

    • Provide newsletters, alerts, or updates (only if you opt in)

    • Enhance Site design, structure, and performance

    • Monitor traffic, usage patterns, and user engagement

    • Improve training, tools, and resources offered through Agent Nucleus

    • Maintain security, prevent misuse, and detect fraudulent activity

    • Comply with applicable laws or regulatory obligations

    If you decline to provide certain voluntary information, some features (such as newsletters or gated resources) may be unavailable.

    3. Cookies, Tracking & Analytics

    The Site uses:

    • Session cookies for essential Site functionality

    • Persistent cookies to remember preferences and improve user experience

    • Analytics tools (such as performance or behavior tracking services)

    Third-party service partners may collect usage data on our behalf under strict confidentiality agreements.

    We do not sell or rent your personal information to advertisers or third-party marketing networks.

    Some embedded tools or content may use their own tracking technologies. Disabling cookies may reduce or impair functionality.

    4. Sharing & Third-Party Services

    We do not sell, rent, or trade your personal information.

    We may share information only with:

    • Trusted service providers supporting Site operations, analytics, email distribution, customer support, hosting, or related services (under confidentiality obligations)

    • Legal authorities if required to comply with law, enforce our rights, or prevent harm

    5. California Privacy Rights (CCPA/CPRA)

    California residents may request:

    • Access to personal information collected

    • Correction of inaccurate information

    • Deletion of personal information

    • Opt-out of sale or sharing of personal data

      • We do not sell your personal information. We only share data as needed to deliver our services. If that ever changes, we’ll notify you and provide an opt-out option.

    • Restriction on use of sensitive personal information

    • Non-discrimination for exercising privacy rights

    To exercise these rights, use our contact form or designated opt-out mechanisms provided on the Site.

    6. Data Security & Retention

    We implement commercially reasonable measures to safeguard personal information from unauthorized access, misuse, alteration, or disclosure.

    We retain personal data only as long as necessary to fulfill stated purposes, unless longer retention is required or permitted by law.

    7. Children’s Privacy

    Agent Nucleus serves adult professionals.

    We do not knowingly collect information from individuals under 18. If such information is discovered, it will be deleted promptly.

    8. Third-Party Links & Embedded Content

    The Site may include links or embedded content from third parties (e.g., video platforms, social tools, integrated software tools). These third parties have independent privacy practices, and we are not responsible for their policies or content.

    9. Changes to This Privacy Policy

    We may update this policy at any time. Updated versions will include a revised “Last updated” date. Users are encouraged to review this page periodically for changes.

    10. Contact Information

    Agent Nucleus

    55 West St., Suite 201

    Walpole, MA 02081
    For questions or concerns please use the contact form available on our website.